information reflects your site: ◇. Application—Uses default or the Configuration Manager application names (CCPulse, Data Modeling Assistant, IRDesigner. Engagement Phase Templates. Web Engagement includes the following types of standard reporting templates for the engagement phase. In this post, I will explain how to configure Genesys CCPulse application to show agent’s last logged in time in CCPulse. Some supervisors would like to view.
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c# – Genesys-How to get selected queue info and specify multiple statistic metric – Stack Overflow
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Genesys CCPulse : How to display abandoned calls for Agent Group?
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